In order for us to ship any orders, you must include the ID#. We understand some facilities do not require ID#s (very little) but the majority do. Please include the ID#. One of the most reasons the orders are returned to us is that the ID# is missing or the person has moved.
The address should look like this:
John Doe #1234546. : INCLUDE ID#
Clinton Correctional Facility: FULL NAME OF FACILITY
1156 Rt. 374 : FULL ADDRESS
201 Box 2001 : FULL ADDRESS
Dannemora, NY 12929-2000 : FULL CITY, STATE and ZIP CODE.
Do you issue refunds?
We DO NOT ISSUE refunds. Please make sure our magazines are permitted at the facility and you have the CORRECT ID# on the order, because once we ship, we DO NOT issue refunds. If your loved one has moved to a different facility, you must send us an email with the NEW address. We will re-ship to the new address or ship back to you-but you are responsible for shipping costs. You can click to just pay for re-shipping costs. Make sure you include the updated information in the notes section.
How do you ship the orders?
We ship via USPS. Hence the reason we ask that YOU ENTER A CORRECT AND WORKING EMAIL address in order to receive the tracking information. You can click here and enter the tracking information you received via email to track your order.
How long does it take for Kite to ship?
About 1-3days ( we do not ship on weekends) We are a small company and try to get them out as soon as possible.
How many issues do you get as a subscriber?
6 magazines. You can choose any 6 that are on the site or start from the newest issue and so on. Please make a note in the note section.
Can I order back issues?
Whatever is on this website is what we have. If you don’t see it , we don’t have it. We keep our site updated so please check on a daily basis.
Why do you need to pay for tracking?
This proves that the magazine was shipped and delivered to the facility.
How often do the issues come out?
The issues come out every month and ½ depending on the printing company.
Putting a claim in PAYPAL against us.
Is NOT cool. We are a small family-owned business and we try to reply to emails the best we can. Please give us time before you complain.
How do I place an AD on our magazines or website?
Click to advertise with us.
How do I give a shout-out?
Click to give a shout-out.
"ASK THE OG"
You the people, have a voice here at Kite Magazine Culture. Send email about what is going on with you.